Shipping & Delivery
RETURN TO CocktailUmbrellas.com
CocktailUmbrellas.com strives to provide the best customer service possible. We accomplish this by answering all your questions immediately either by phone or e-mail. We ship all orders quickly and by offering a simple, hassle-free shopping experience.
CocktailUmbrellas.com carries a great selection of novelty products. CocktailUmbrellas.com prides itself on being the quickest solution for your novelty needs. At CocktailUmbrellas.com, customer service is our highest priority and we are committed to providing you with quality products at affordable prices.
If you find or have an issue with our products, simply contact us and return the unused product within 30 days for a full refund. We thank you for your patronage and look forward to filling your order to your utmost satisfaction.
Delivery Of Your Order
We guarantee to process your order and have it ready for shipping within 24-48 hours of receiving payment.
Normal delivery to the US is done with USPS and takes approximately 7-10 business days by Airmail. All International orders are shipped by Airmail and delivery will take between 2-3 weeks. For faster delivery service or tracking delivery, please call toll-free 1-855-922-0525. We use UPS Global Services for Priority Delivery. ***We are not responsible for any duties, taxes, tariffs or customs brokerage fees.
Those who have not received their orders after the scheduled delivery date should notify us immediately so we can investigate the situation for you. **Regularly Airmail shipped items have no guarantee and cannot be tracked. If your order is not received to your satisfaction, contact us right away and our customer service representatives will gladly assist you.
To notify us of a problem, simply send a copy of your order confirmation, along with a brief description to: email@example.com and please have your order number ready.
For all e-mail correspondence, please put your order tracking number in the subject line.
If you do not see your country listed in the Billing information drop-down menu, please contact the Customer Service Department at 1-855-922-0525 or by e-mail.
Please be sure to provide a correct and complete address for shipping.
All payments will be in U.S. or Canadian Currencies. **Canadian customers must pay all applicable taxes. We accept all major credit cards; Call toll-free at 1-855-922-0525 and through our secure online website, Paypal online and International money orders. Please do not send cash through the mail!
All orders must
be paid for before they are shipped. We Do Not accept COD’s.
Returns & Exchanges
Return Policy** Please note that, since all CUSTOM cocktail umbrellas are personalized specifically for you, we are unable to accept returns on these items. **
The following Return Instructions apply only for our generic (non-personalised) cocktail umbrellas:
Please include a copy of your invoice with the merchandise that is to be returned.
All returns must be made within 30 days of the date which your order was received. All items must be returned in the condition they were received. We do not accept clothing that has been washed or worn. We do not accept items that have been opened from their original packaging. Please securely package all unopened fragile items (such as glassware, puzzles and videos) to avoid damage during return shipping.
CocktailUmbrellas.com reserves the right to refuse any merchandise that does not meet these guidelines. Any returned order that does not conform to the above guidelines will not be accepted for return or exchange, and will be "Returned to Sender" by CocktailUmbrellas.com. Once received, your card will be credited in 1 to 2 business days. Refund checks will be issued in approximately 3 to 5 business days.
You may also contact the Customer Service Department, call us toll-free in the United States and Canada at 1-855-922-0525; for those outside of North America, please call 416-922-0525.
Please include a copy of your invoice with the merchandise that is to be exchanged. Fill out the form on the back of your invoice with the items that you would like to exchange.
All exchanges must be made within 60 days of the date which your order was received. All items must be returned in the condition they were received. We do not accept clothing that has been washed or worn. We do not accept items that have been opened from their original packaging. Please securely package all unopened fragile items such as glassware, puzzles and videos to avoid damage during return shipping. An $8.00 re-shipping and handling fee will be applied to all exchange orders.
Damaged Merchandise Policy
Upon receipt of a damaged package or item we ask that you contact CocktailUmbrellas.com immediately and report the damage to our Customer Service Department. A friendly Customer Service Representative will be happy to assist you, and ensure that the damaged item(s) are replaced in a timely manner. We aim to please!
You may also contact the Customer Service Department, call us toll-free in the United States and Canada at 1-855-922-0525; for those outside of North America, please call 416-922-0525. Feel free to leave us a message if calling after hours.
In no event shall CocktailUmbrellas.com and its affiliates be liable for any direct, indirect, special, punitive, incidental, exemplary or consequential damages, or any damages whatsoever, even if the gag works and has been previously advised of the possibility of such damages, whether an action under contract, negligence, or any other theory, arising out or in connection with the use, inability to use, or performance of the information services, products, and materials available from our Catalogs or our websites. By placing an order with CocktailUmbrellas.com you agree to our terms and policies. Please email or call us if you any questions.
ForHatsOnly.com Privacy Statement
If you have any questions about this privacy statement, the practices of the site, or your dealings with CocktailUmbrellas.com ®, we can be easily reached by email at: firstname.lastname@example.org ®. We check emails regularly and will respond to all emails within 24 hours of receipt.
G.S.T. # 86500 7918 RT0003
© 2002 CocktailUmbrellas.com (a division of BRI-GUY Products)
RETURN TO CocktailUmbrellas.com